Hitachi Vantara's Commitment to Extraordinary Service

Carmen Kubo

Hitachi Vantara operates an extensive service division that ensures its customers’ data systems remain up and running. The division includes a service parts planning organization that supports 45,000 site IDs in 110 countries, covering 14 million assets as a whole. Carmen Kubo leads a team of just 6 specialists tasked with ensuring critical customer SLAs are met. Trusting in modern service parts optimization technology and techniques has led to many benefits including fully automating the entire customer geo-coding process via Google maps, reduction of service parts supply chain overhead by 20% and improving planning for future orders while delivering the highest service levels at minimal costs. Under Carmen’s leadership they are not standing still. Learn how an upgrade to Servigistics version 12.0 and deployment of Multi-echelon Optimization is paving the way forward to exceed their customers’ expectations and deliver extraordinary service!