Why You've Got it All Wrong: The Human Connection

Elizabeth Bieniek

There's a fundamental flaw with the reasoning that computer vision (CV), machine learning (ML), and AI will revolutionize how humans communicate. And it has to do with the word "human." While human-to-AI interaction will change drastically as technology evolves, human-to-human interaction will emerge as the single limiting factor to revolutions in how humans communicate and do business with each other. There are certain tenets of human interaction such as body language, gestures, eye contact, involuntary reaction to micro-expressions, the ability to establish trust, and more that have remained impressively constant through the onslaught of technological advancements. Yet, despite the overwhelming importance of this single criteria, human behavior often takes a backseat to the technology itself. This session will explore these unwavering interaction tenets, and what user behavior shifts we can realistically expect to see over the next 5-10 years as CV, ML and AI take the limelight in communication advancements.